Frequently Asked Questions

Do you have questions about our service or live plants in general? Here are some common questions we receive. For more information, contact us at (877) 283-6011.

Service FAQs

We visit your location every 1-2 weeks to care for the plants, usually on the same day with the same technician. For customers with exterior containers, we typically add a second weekly visit during the summer months for supplemental watering. We’ll work with you to establish a schedule that works for your location!

We offer both lease and purchase options for plants and containers to accommodate any budget. Not sure which way best suits you? Consider the following information:

  1. Purchasing the plants and containers carries a higher upfront investment but lower ongoing monthly expense.
  2. Leasing reduces your upfront investment but increases your monthly expense. You will not own the plants or containers that you lease from us.
  3. Regardless of which option you choose, your plants will be fully covered under our guarantee for as long as we’re providing maintenance.

We proactively replace any plant that begins to decline in health or appearance at no charge to you. Our goal is to make all needed replacements before a noticeable drop in the plant’s aesthetics occurs. The guarantee applies to all plants under our care for as long as we remain your service provider.

The only cases when our guarantee does not apply is if a plant’s damage is caused by factors outside of our control (vandalism, restricted access to plants, and so on).

We can fit nearly any budget by customizing plant and container choices, as well as by offering both lease and purchase options. Our minimum service charge is only $99 per month.

Holiday FAQs

We have a wide array of standard, stylish themes proven to set a holiday scene, but we can also create a fully customized design to truly make your space or brand stand out. Whether traditional, contemporary, or something in between, our experts will work with you to make your vision a reality.

For holiday décor, you can choose between a one-year rental agreement or a three-year lease agreement. The annual cost for a three-year lease is less than a one-year rental.

The annual price includes everything needed for a fully turnkey holiday décor program. We design, install, and remove the decorations, and we also store them for you during the year. If any issues arise while the décor is on display, our team will address them immediately.

We own the décor, and we guarantee that it looks brand-new for you every year. If any piece requires refurbishment during the course of your agreement, we take care of it at no additional charge

We install during November and early December, and we remove everything immediately following New Year’s. We’ll work with you to ensure that your décor is on display for whatever time frame you prefer.

Yes! We can supply fresh poinsettias and maintain them for you up until the holidays. Just like our other plants, we guarantee the health of the poinsettias during that time if you choose to have us maintain them.

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